Providing Goods and Services to People with Disabilities

Mohawk Ford Sales Limited is committed to ensure our dealership policies are consistent with the principles of dignity, independence and equal opportunity for all persons.

Assistive Devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by customers with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that respect their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Mohawk Ford will notify customers promptly.

This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at the front and service entrance of the building and on our website.

Training

Mohawk Ford Sales Limited will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
  • Mohawk Ford Sales Limited Accessible Customer Service Plan.
  • How to interact and communicate with people with various types of disabilities.
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person.
  • What to do if a person with a disability is having difficulty in accessing Mohawk Ford Sales Limited goods and services
  • Staff will also be trained when changes are made to Mohawk Ford Sales Limited Accessibility Plan.

Recruitment, Assessment and Selection

Mohawk Ford will notify the public about the availability of accommodation for job applicants who have disabilities.

Applicants will be informed that these accommodations are available upon request for the candidate selection and interview process.

When an accommodation is requested Mohawk Ford will consult the applicant and provide or arrange suitable accommodation. Successful applicants will be made aware of Mohawk Ford’s policies and supports for people with disabilities.

Accessible Formats and Communication Supports for Employees

Mohawk Ford will ensure that all employees are aware of our policies for employees with disabilities.

At the request of the employee we will provide accessible formats and communication supports for information needed in order to perform their job and information that is available to all employees in the workplace.

Workplace Emergency Response Information

Mohawk Ford will create individual workplace emergency response information for all employees with disabilities.

This information will take into consideration the unique challenges each individual with a disability and the physical nature of the workplace and will be created in consultation with the employee.

Feedback process

Customers who wish to provide feedback on Mohawk Ford Sales Limited Accessible Customer Service Plan can speak to the General Manager Stacey Ferguson.

Stacey can be reached at sferguson@mohawkford.com or 905-388-1711.